Frequently asked questions

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How do I find out my order status?

After placing your order, we will send you an order confirmation email. Once your order has been packed, you will receive another email with track and trace information so you can track your parcel. 

When should I receive my parcel?

Depending on your location, delivery takes 8-15 days.

How much does shipping cost?

All orders from are shipped with DHL and FedEX. Depending on your location, delivery time is between 5-10 days. All parcels are sent directly to your shipping address. If you'd like your parcel to be delivered to your workplace, please choose the corresponding option during checkout.

All orders are dispatched from our distribution centre in the Far East. Price is all inclusive price to your door (including taxes and duties). 

Country Standard shipping fee Free shipping limit Estimated delivery time
Austria 3.99€ 50 € 5-10 days
Belgium 5.99 € 50 € 5-10 days
Bulgaria 4.99 € 50 € 5-10 days
Croatia 3.99 € 50 € 5-10 days
Cyprus 7.99 € 70 € 5-10 days
Czech Republic 4.99 € 50 € 5-10 days
Denmark 5.99 € 50 € 5-10 days
Estonia 4.99 € 50 € 5-10 days
Finland 7.99 € 70 € 5-10 days
France 3.99 € 50 € 5-10 days
Germany 4.99 € 50 € 5-10 days
Greece 4.99 € 50 € 5-10 days
Ireland 4.99 € 50 € 5-10 days
Italy 4.99 € 50 € 5-10 days
Latvia 4.99 € 50 € 5-10 days
Luxembourg 5.99 € 50 € 5-10 days
Malta 7.99 € 70 € 5-10 days
Netherlands 5.99 € 50 € 5-10 days
Poland 4.99 € 50 € 5-10 days
Portugal 5.99 € 50 € 5-10 days
Romania 3.99 € 50 € 5-10 days
Slovakia 3.99 € 50 € 5-10 days
Slovenia 3.99 € 50 € 5-10 days
Spain 5.99 € 50 € 5-10 days
Sweden 5.99 € 50 € 5-10 days

Do you deliver to business addresses?

You can choose whether you want your parcel delivered to your home address or a business address. Be sure to include the personal name and business name if you opt for delivery to a business address

How do you ship the shoes?

We send all private and business deliveries with DHL.

How can I pay?

At we have the following payment options:

  • Bankcard

Can I exchange for another size or style?

Unfortuntely we cannot make a direct exchanges to another style or size. However, you are always welcome to return your order and place a new one with the right size or style. Simply use the return label that you find in the box together with the shoes, to return the shoes to our warehouse. If there is no return label please contact or customer service for a return label.

Once the shoes arrive at our warehouse and we have processed the return, your money will automatically be refunded to your account. Please note that we deduct a fee of 7,99€ in return costs, when using the pre-paid return label.

It also is possible to send the parcel to our warehouse without using the return label - just send it to the address found on the return label. Take note of the order number on the return label so we can identify your parcel. Until it arrives at our warehouse, you are responsible for the condition and whereabouts of the shoes. Therefore, and because it is the cheaper option for you, we recommend using the attached return label.

Be mindful that the new shoes can be ordered directly on our website but are subject to availability.

When do I get my money back?

After receiving your parcel, it can take up to 5-7 days until the amount arrives on your account depending on payment method and your bank.

How is my information handled?

Any personal information entered on our website is treated carefully and confidentially. Your information is secure and is never shared with unauthorized third parties. You also have the option to see the personal data that is collected. You will not receive any advertising, newsletters, or other services unless you have actively chosen to do so. 

Any payment that goes through our website is validated externally through Shopify or PayPal. We never have access to your payment information and any other information that you have entered is only saved as long as necessary in order for us to fulfil your request.

You can read more here about our Privacy Policy.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from

What personal information we collect

When you visit our site, we automatically collect pieces of information about your device, including information about your web browser, your IP address, time zone, and some of the cookies that are installed on your device.

Additionally, as you browse the site, we collect information about the individual web pages or products that you view, the websites or search terms that referred you to the site, and information about how you interact with the site. We refer to this automatically collected information as device information.

We collect device Information using the following technologies:

  • Cookies are data files that are placed on your device or computer that often include an anonymous unique identifier. 
  • Log files track actions occurring on the site, and collect data including your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.

    Also, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers Mention all types of accepted payments, email address, and phone number. This is called order information.

    By personal information in this Privacy Policy, we are talking both about device information and order Information.

    How do we use your personal information

    We generally use the order information we collect to fulfil any orders placed through the site. Including processing payment information, arranging shipping, and providing you with invoices and/or order confirmations.

    Additionally, we use this order Information to communicate with you. Screen our orders for potential risk or fraud and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

    We use the device information that we collect to help us screen for potential risks and fraud (in particular, your IP address), and more generally to improve and optimize our site.

    Sharing you personal information

    We share your personal information with third parties to help us use your personal information, as described above.

    We also use Google Analytics to help us understand how our customers use HelloDeeDee. How Google uses your Personal Information.

    Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

    Behavioural Advertising

    We use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you on the following platforms

    You can opt out of targeted advertising if you choose.

    Your rights

    If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information is corrected, updated, or deleted. If you would like to exercise this right, please contact us.

    Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through our site), or otherwise to pursue our legitimate business interests listed above. Please note that your information will be transferred outside of Europe, including to Canada and the United States.

    Data retention

    When you place an order through the site, we will maintain your order information for our records unless and until you ask us to delete this information.


    The Site is not intended for individuals under the age of 18.


    We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

    If you have questions and/or require more information, do not hesitate to contact us at

    What size should I choose?

    In general, we recommend not going up or down a size unless stated on the product. The inside measurements on our size guides are included on each product page to help find the perfect fit.

    How to measure your foot

    Measure the length of your foot while they're standing upright. Be sure to measure both feet, as their left and right foot may be different lengths. Start by standing your child up against a wall with their weight evenly distributed between both feet. Place their heel against the wall and a book on the floor so that it is touching their longest toe. Then measure both feet in centimeters from the heel on the wall to the longest toe against the book.

    size guide

    To help you choose the best fit, we have separate size guides per shoe here at HelloDeeDee, where you can see what size corresponds to your foot length in centimeters. For example, the size guide for our sandals are different to our boots.

    Determine whether the width is appropriate

    Many shoes and boots have soles that can be taken out, allowing you to assess whether the width of the shoe or boot is similar to that of your foot. The entire foot should be within the borders of the sole. Keep in mind that the internal measurements are not the same as the external measurements as material, lining and stitching take up space.