Returns

Returns

Hellodeedee.com offers 45 day full returns, starting from the date of issue of the invoice. If you would like to send something back, simply fill out the return form attached to your order. Make sure to send the return to the address found on the return form. If you are unsure about the return address, you can contact us by email or phone.

Return address: HelloDeeDee (D.D.STEP Centrum) | 1144 Budapest, Hungary Egyenes utca 6. info@hellodeedee.com

All products must be returned in the same condition as they were when you received the parcel, including being in the original packaging. While in possession of the product, you are responsible for its condition. You are liable for any deterioration in the value of the product caused by overhandling. Make sure to attach the return with any return. 

Refunds

Once we have received the return and confirmed the product's condition, it will be processed as soon as possible. Please note that all refunds are sent to the same card used for purchase. 

Claims and complaints

With every product you have a full 2 year right of complaint. This is where you, as a customer, have the right to complain about damages or issues with a product that occurs within 24 months of purchase. The right of complaint does not apply when the issues or damages are because of wrongful handling, lack of product care, or regular wear and tear. 

If you would like to make a complaint, please contact us directly, and we can send you a prepaid return label.

If you decide to return a product, please attach a completed return label. If you need a new return label, get in touch with us. In case of a claim, you can request a replacement of the broken or damaged product. This is under the condition that the claim is justified and the replacement product does not incur a disproportionate expense for hellodeedee.com.